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Ideas are easy. Implementation is hard.
Why you should not trust your customer health score blindly
Customer health scores are useful, but they are not enough. They can only capture a fraction of the information you need to know about...
CXSparrow
Mar 14, 20241 min read
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Every business proposal must address this one underlying question:
"𝗛𝗼𝘄 𝘄𝗶𝗹𝗹 𝘁𝗵𝗶𝘀 𝘀𝗮𝘃𝗲 𝗺𝗼𝗻𝗲𝘆 𝗼𝗿 𝗺𝗮𝗸𝗲 𝗺𝗼𝗻𝗲𝘆?" Businesses exist to make money by creating value for customers....
CXSparrow
Mar 14, 20242 min read
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