CXSparrowMar 141 min readWhy you should not trust your customer health score blindlyCustomer health scores are useful, but they are not enough. They can only capture a fraction of the information you need to know about...
CXSparrowMar 142 min readEvery business proposal must address this one underlying question:"𝗛𝗼𝘄 𝘄𝗶𝗹𝗹 𝘁𝗵𝗶𝘀 𝘀𝗮𝘃𝗲 𝗺𝗼𝗻𝗲𝘆 𝗼𝗿 𝗺𝗮𝗸𝗲 𝗺𝗼𝗻𝗲𝘆?" Businesses exist to make money by creating value for customers....