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Ideas are easy. Implementation is hard.


CXSparrow
Mar 14, 20241 min read
Why you should not trust your customer health score blindly
Customer health scores are useful, but they are not enough. They can only capture a fraction of the information you need to know about...
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CXSparrow
Mar 14, 20242 min read
Every business proposal must address this one underlying question:
"𝗛𝗼𝘄 𝘄𝗶𝗹𝗹 𝘁𝗵𝗶𝘀 𝘀𝗮𝘃𝗲 𝗺𝗼𝗻𝗲𝘆 𝗼𝗿 𝗺𝗮𝗸𝗲 𝗺𝗼𝗻𝗲𝘆?" Businesses exist to make money by creating value for customers....
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CXSparrow
Mar 14, 20241 min read
The Uncomfortable Truth About Customer Experience
In an era where buzzwords like "customer centricity" are everywhere and we all say we're thinking that way, the reality on the ground...
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CXSparrow
Mar 14, 20241 min read
Simple hack for building better, deeper relationships with your customers
Building strong relationships is one of the most important things you should focus on if you are in a CS role. One of the best ways to do...
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CXSparrow
Jan 24, 20241 min read
Driving Business Excellence: Salesforce, Gainsight, and Technology Training Unleashed by CXSparrow
In the fast-paced business landscape, agility, efficiency, and responsiveness are key to staying ahead. CXSparrow emerges as the...
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